New passport applicants encounter online payment glitches on NIS portal

Nigerians applying for new passports through the Nigeria Immigration Service (NIS) portal are facing significant challenges even after the recently increased passport processing fees to ₦100,000 expected to boost efficiency as well as maintain the quality and integrity of the Nigerian Standard Passport.

The continued malfunctioning of the online payment system has left many passport applicants stranded and frustrated.

The NIS confirmed the issue in a statement titled “Technical Glitches with Online Payment Platform,” acknowledging the downtime and expressing regret for the public’s inconvenience.

The agency assured citizens that efforts are underway to restore seamless service as soon as possible.

Despite these assurances, many Nigerians have voiced their dissatisfaction with the prolonged disruption. Lagos-based fintech analyst Epa Stevens pointed out the challenges, noting, “Platforms like Interswitch and Remita have supported the Treasury Single Account (TSA) effectively.

“However, with NIS transitioning to a new payment platform, we’ve witnessed a breakdown. This disrupts services and raises concerns about the platform’s ability to handle the demands of the TSA effectively.”

Similarly, Obinna Okafor, an importer urgently needing to travel to China, lamented, “NIS should provide an alternative payment channel.”

The continued malfunction has left many passport applicants counting their losses and demanding a swift resolution.